Refund Policy

Digital files can't be returned, so this policy explains when we refund. It sits alongside your legal rights, which it does not reduce.

We will refund you if

• You haven't downloaded anything yet. If you haven't downloaded any file from an order, ask within 14 days of buying and we'll refund it in full, no questions asked.
• A file is faulty or not as described. If a file is broken, incomplete or doesn't match its product page, tell us. We'll fix or replace it, and if we can't, we'll refund you.
• You were charged twice or bought the same product twice by mistake. We'll refund the duplicate.
• You can't access your files and we can't fix the problem within a reasonable time.

When we can't refund

When you order, you agree to immediate access to your files and acknowledge that you lose the right to cancel once delivery starts. So once you have downloaded a product, we can't refund it just because you changed your mind, bought the wrong licence or no longer need it.

Bought a Personal licence and need Commercial? Contact us and we'll upgrade you for the difference in price.

How to ask for a refund

• Email [email protected] with your order number and what went wrong. Screenshots help with faulty files.
• We reply within 2 working days.
• Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.

If you open a dispute or chargeback with your bank without contacting us first, we may pause access to the files from that order while it is resolved. Please talk to us first: it's faster for everyone.